Frequently Asked Questions
Shipping
How long does delivery take?
We typically deliver within 7–14 business days for UK orders. International orders may take 14–21 business days depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our current promotions for the latest threshold.
Can I track my order?
Absolutely. Once your order is dispatched, you'll receive a tracking number via email so you can follow your delivery every step of the way.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order and we'll make it right.
How do I start a return?
Simply reach out to us via our Contact page with your order number and reason for return, and our team will guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days of us receiving the returned item.
Products
Are your products safe to use?
Yes, all Ember & Rest products are carefully selected to meet safety standards. Please read the included instructions before use.
Do your products come with a warranty?
Yes, our products come with a manufacturer's warranty. Please contact us if you experience any issues with your product.
Can I use your wellness devices every day?
Most of our devices are designed for regular use. We recommend following the usage guidelines included with each product for best results.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, and Google Pay.
Can I cancel or change my order?
If you need to cancel or amend your order, please contact us as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.
I haven't received my order confirmation — what should I do?
Please check your spam or junk folder first. If you still can't find it, contact us and we'll resend it.
Still have questions?
We're here to help! Reach out to us via our Contact page and we'll get back to you as soon as possible.